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Privacy Policy

This policy sets out how Unlocking Language uses and protects any information that you provide us when you use this website. Should we request certain information from you, you can be assured that it will only be used in accordance with this privacy statement.

At Unlocking Language it is not the practice of our directors and staff to disclose the identities of visitors and or customers, and we are equally committed to protecting your privacy online.

Our website is intended to give visitors and potential customers a clear overview of the business, its outlook and the types of advice given by Unlocking Language’s blogging section.

It was an important aim of the website to provide visitors with a service that they could trust, and a central part of achieving such trust is this privacy policy. It is the rigorous enforcement of this policy that protects your privacy and ensures that your e-mail remains free of the unwanted marketing e-mail.


When you contact us, we collect the following information:

  • Full Name
  • Phone Number
  • Email Address
  • Reason for contacting us
  • Message within contact form

We use this information to provide our services to you and to communicate with you regarding the topic of your message. We do not use this information for anything else that is not related to your initial point of call.

When you create an account whist purchasing a product we collect the following information:

  • Full Name
  • Company name
  • Full address
  • Phone number
  • Email address
  • Order notes
  • Order history

We solely use this information to register your account with us. Once you have registered you are able to login to your order summaries and view your order history.

When purchasing through our website, we use a third party payment gateway ‘PayPal’ who handle all and any credit or debit information. We do not keep any financial information on our servers at any time. Once you proceed to our payment gateway PayPal, you will be re-directed to the relevant website, which have their own cookie and privacy policies over which we have no control.

It is certainly not our practice to rent or sell your details or otherwise share them with organisations or individuals. However, we may disclose personal data when we deem it appropriate in order to comply with applicable law.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to improve our products and services.
  • We may use the information to customise the website according to your interests and or recent purchase history.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the policies of third party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie help analyse web traffic or lets you know when you visit a particular site and may save your preferences. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Alternatively please select the cog setting in the bottom left hand corner of the website to enable and disable cookies.

For more information regarding cookies please see our cookies policy.


Unlocking Language hereby agrees that, unless prior consent from the client, we will not disclose any confidential information to any third party at any time by adhering with the Data Protection Act 1998.

Unlocking Language reserves the right to change their policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Last Updated: May 2018

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